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Frequently Asked Questions

COVID-19

With the ongoing COVID-19 situation, we along with some of our suppliers are experiencing delays in order fulfilment. We ask you to be patient during this time. Read more about COVID-19 here.


 

Pricing

All our prices are listed in Australian Dollars (AUD) and are inclusive of GST and other taxes.


 

Returns, Refunds and Cancellations

Returns & Refunds
Click here for the Farm Shop Australia Returns Policy.

Order Cancellation
For all order cancellations please contact FSA within 24 hours of placing your order. Any time after this, cancellation will only be available where orders have not yet been processed. Please contact FSA by email at info@farmshopaustralia.com.


 

Shipping

The majority of our products at FarmShop Australia will have shipping calculated at the Checkout.

Bulky, heavy or multiple  items will  have specialist shipping requirements.

The bulky, heavy or multiple items will require a Shipping quote which will be added to your order once quote is confirmed.  This may take 48 hours.

The shipping quote may need to be changed after checkout for bulky, heavy or multiple items.

For more details please visit our Shipping Page

 


 

Accounts

How do I create a new Account?
You have the option to create an account on the checkout page,
when you make your first purchase.

How do I update my Account Details?
Simply login to your account by going to the My Account page and click the edit-account link

I’ve forgotten my password, how do I reset it?
Simply go to the My Account page and click the ‘Lost your password?’ link under the Login button.
Then just add your email address or username and we’ll send you an email with a link to create a new password.

How do I update my details for your Newsletter?
Open any Newsletter sent to you by FarmShop.
Scroll to the bottom of the Newsletter and click the ‘Update Preferences’ link.

How do I unsubscribe from your Newsletter?
Open any Newsletter sent to you by FarmShop.
Scroll to the bottom of the Newsletter and click the ‘Unsubscribe’ link.

What is your ABN?
Our ABN is 33 168 090 757


 

Payment Methods

Credit Card
We accept Visa Card and MasterCard.

PayPal
Paypal is available for your payments.

Electronic Funds Transfer (EFT)
We offer EFT as a payment option.  Contact info@farmshopaustralia.com  if you would like the banking details.


 

Security

FarmShop uses industry standard security measures and proven encryption methods to keep your details safe.

We use Secure Sockets Layer (SSL) to encrypt data, so only FarmShopAustralia.com is able to decode your information.

Online Payments are processed via ANZ eGate a secure offsite payment gateway.

All Credit Card details are taken and handled by ANZ eGate.
No credit card details are stored on FarmShopAustralia.com

To be sure your connection is secure, look at the bottom status bar of your browser window.
If you see an unbroken key or a closed lock (depending on your browser) SSL is active and your information is secure. Some browsers offer additional security alerts, as well.


 

Cookies

What are Cookies? Do I need to enable cookies in my Browser?

Cookies are small amounts of data sent from a website to your browser and are stored on your computer’s hard drive.  Your browser’s preferences usually have ‘cookies enabled’. This means each website can send its own cookie to your browser. Cookies cannot access your personal information but use anonymous unique identifiers.

Cookies need to be enabled on your browser for you to add products to your cart and access your account information.

If you are using a public computer or share your computer with others, please log out before leaving your computer unattended to protect your information.

Signup to receive our Newsletter

Stay up to date with our latest offers, industry news and receive invitations to our webinars, forums and special events. Sign up to the FarmShop Australia newsletter.